• TTEC
  • $33,690.00 -48,640.00/year*
  • Watertown , MA
  • Law Enforcement
  • Full-Time
  • 2 Barnard Ave


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Overview
We are North America s leading security services provider with over 200,000 phenomenal employees. At Allied Universal, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. In fact, over 65% of our managerial positions are filled by internal candidates.
For all full-time positions, we offer medical, dental and vision coverage, life insurance, 401K, employee assistance programs, company discounts, perks and more! We also offer part-time and flexible schedules!
Start your phenomenal career with Allied Universal today!
Job Description
Allied Universal is currently seeking a Full Time Security Shift Supervisor to help oversee operations at a Corporate Campus located in Watertown, MA

Overnight M-F 11pm-7am

Ideal candidate should possess the following:
Exceptional customer service provider
Great communication skills, both written and verbal
Candidate should be comfortable using both computers and tablets

Free parking on site for all personnel.
Use all state of the art security systems and software.
Uniforms, that exceed typical industry stereo-types. We offer excellent quality uniform parts (including LL Bean winter jackets).
Several restaurants on site. Panera Bread, Branchline, different Food trucks every day.
Boston Sports Club and Bright Horizons day care on site (Employees get a 20% discount on both).
Shuttle bus services from Back Bay, North Station, South Station, Brighton Landing, Brighton Center, and Cleveland Circle. Employees can use these services free of charge.
Dog friendly environment. AUS employees can t bring their dogs, but you will see athenahealth employees with their dogs all over campus which is welcomed.



Allied Universal Services is currently searching for a Professional Security Shift Supervisor.
The Shift Security Supervisor will supervise and coordinate the delivery of quality services on a specific shift at an assigned customer. Act as a liaison between site supervisor, Account Manager/Field Operations Manager and professional security officers. Supervise staff on assigned shift, providing coaching, recognition and discipline within approved empowerment range.
Supervisory Responsibilities
Communicates staffing needs on shift to Account Manager or Operations Manager
Assures that officers receive appropriate training, developing them in both technical and professional skills; also may include assisting manager in performance management (coaching, counseling, disciplining, performance evaluations, recognition, etc.)
Assures that employee grievances are heard with help from appropriate district or region HR support employees and Account or Operations Manager
Administers JSA s and safety programs outlining site-specific hazards for professional security officers on assigned shift including vehicle / driving safety as appropriate to Corporate procedures
Enforces Allied Universal s policies as outlined in the handbooks and executive memos
Assists with the communication of policies, company announcements and job openings
Provides the basis of a great place to work by treating staff with respect

Enforcement of Contract Standards
Helps Account or Operations Manager identify, meet and exceed the needs of the customer
Meets all contractual scheduled hours with a minimum of unbilled overtime
Assists in the coordination and/or conduct site-specific OJT, client specific training and annual refresher training for security personnel
Reconciles security logs against shift responsibilities and patrols; review incident reports prior to submitting to manager and coordinate preliminary investigations
Assists Account or Operations Manager manage uniforms, equipment, supplies and vehicles utilized at the account, maintaining appropriate inventories and maintenance checklists

Physical and Mental Functions:
Stand or walk constantly (for up to an entire shift) on various surfaces (tile, concrete, carpet)
Climb stairs, ramps, or ladders occasionally during shift
Occasionally bend/twist at waist/knees/neck to perform various duties
Occasionally lift or carry up to 40 pounds
Run as needed
Constant use of both hands and arms in reaching/handling/grasping/fingering while using phone, notepad, writing reports, and other administrative tasks
Constant use of eyes (correctable vision to normal level required) to observe, read, interact with public and co-workers, view security monitors; includes hand/eye coordination
Work in various environments including adverse outdoor conditions such as cold, rain or heat;
Constant mental alertness and attention to detail required while setting priorities and following up on assignments

Qualifications/Requirements:
Qualified applicants for the Shift Supervisor position will meet the minimum requirements, as described below:
High school diploma or equivalent required
At least 18 years of age
Must possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner; must be able to use initiative and independent judgment within established guidelines
Must be able to frequently prepare written reports and logs in neat, legible handwriting; may require computer skills
Must be able to read and understand all operating procedures and instructions
Must be able to obtain a valid Guard License as required in the state for which you are applying
As a condition of employment, employee must successfully complete a background investigation and a post-offer/pre-employment drug/alcohol test, may be required to pass Drivers Record check
As a condition of continued employment, employee must maintain current active status of all required License at all times, and must carry the license at all times while on duty
Must display exceptional customer service and communication skills
Remain flexible to ever changing environments; adapt well to different situations
Intermediate computer skills to utilize innovative, wireless technology at client specific sites
Ability to maintain satisfactory attendance and punctuality standard;
Neat and professional appearance
Ability to provide quality customer service
Ability to handle both common and crisis situations at the client site, calmly and efficiently
Read, understand and clearly speak English; constantly use speech and hearing (correctable to normal level required) in communicating with public/co-workers, giving and receiving instructions, using phones
Must be able to handle pressure of working with high volume general public (constantly to occasionally depending on assignment)

Closing
Allied Universal provides unparalleled service, systems and solutions to the people and business of our communities, and is North America s leading security services provider. With over 200,000 employees, Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information: www.AUS.com.

We proudly support the Veteran Jobs Mission, a group of over 200 companies that have committed to collectively hiring a total of one million military veterans. EOE/Minorities/Females/Vet/Disability Allied Universal Services is an Equal Opportunity Employer committed to hiring a diverse workforce.
Requisition ID
2019-304900
Associated topics: canine detection, countermeasure, explosive detection, loss prevention, patrol, protection, public safety, safety report, secure, university

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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