• Acro Service Corporation
  • $88,760.00 -174,640.00/year*
  • Watertown , MA
  • Engineering
  • Full-Time
  • 2 Barnard Ave

Acro Service Corp. (Acro) is a one of the largest U.S. staffing firms providing professional, engineering and IT staff augmentation and project outsourcing services. Since its inception in 1982, Acro has been the preferred service provider to numerous Fortune 500 companies and government entities nationwide. With 28 offices in the U.S. and additional offices in the U.K., Canada and India the company ranks among the nation's top-firms in its industry.

Acro Service Corp. (Acro) is a one of the largest U.S. staffing firms providing professional, engineering and IT staff augmentation and project outsourcing services. Since its inception in 1982, Acro has been the preferred service provider to numerous Fortune 500 companies and government entities nationwide. With 28 offices in the U.S. and additional offices in the U.K., Canada and India the company ranks among the nation's top-firms in its industry.

Technical Support Engineer - Acro - SUM
Location: US-WI -Watertown
Classification: TECH
Required Education: Bachelor / Diploma
Required Travel: Not Specified
Client: Fortune 500 Clients
Position Type: Contract
Start Date: immediate
Duration: 12 Months

Description

Technical Support Engineer - Acro - SUM, Watertown, WI

To provide technical support to our internal and external customers.
This role provides support to our customers through various channels including phone, email, FAQs and technical documentation creation as well as assists with start-up, programming, troubleshooting and repair of Eaton?? s VFD products.
The Senior Variable Frequency Drives Technical Support Engineer will be responsible for providing team leadership, training new TRC analysts, developing tools for all TRC analysts to use, developing standard work processes, and maintaining an efficient and accessible resource database.
The TRC team also provides general technical support for VFD product line projects.
Provide verbal and written technical support for both internal and external customers
Support product line objectives through product and application analysis and literature review
Use database to convey field and claim information throughout product line
Develop new tools, standard work processes and maintain easily accessible database of resources
Update and create technical documentation relating to technical customer support of Eaton?? s variable frequency drives
Balance work time between product line objectives and supporting TRC
Leading and coordinating TRC analyst projects as well as ensuring coverage with out-of-office scheduling
Review CQMs for technical accuracy and spare parts required and work instructions
Support occasional quality investigations
Bachelor?? s degree from an accredited institution
Minimum 1 -2 years of experience with Variable Frequency Drives
Position Criteria:
Must have excellent teamwork and communication skills
Good verbal and written communication skills
Proven ability to prioritize
Ability to work independently
Electrical automation technical knowledge (PLCs, communication protocols)
Intermediate Computer skills (Basic level of experience with Microsoft Outlook, MFGPro, CRM systems and VISTA)
#LI-POST

The Company is an Equal Opportunity Employer (EOE) and offers any job opportunity to any qualified candidate without regard to age, race, gender, national origin, physical appearance, sexual orientation, etc.
Job Order: 60537
Contact Phone: 734-###-#### Ext. 5622
Contact Name: Mitra Saurabh
Contact Fax: 734-###-####
Contact E-Mail: ...@acrocorp.com

Bachelor?? s degree from an accredited institution Minimum 1 -2 years of experience with Variable Frequency Drives Position Criteria: Must have excellent teamwork and communication skills Good verbal and written communication skills Proven ability to prioritize Ability to work independently Electrical automation technical knowledge (PLCs, communication protocols) Intermediate Computer skills (Basic level of experience with Microsoft Outlook, MFGPro, CRM systems and VISTA) #LI-POST

Contact Phone: 734-###-#### Ext. 5622 Contact Name: Mitra Saurabh Contact Fax: 734-###-#### Contact E-Mail: ...@acrocorp.com


Associated topics: assistance, desktop, front desk, information technology, service, support analyst, technical, technician, technician i, technician iv

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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